Transparency & Trust
Policies & Information
Learn more about our privacy practices, shipping, refunds and customer policies for a transparent wellness experience.
Privacy Policy
At NourVital, we value your privacy and ensure your personal information is handled with care and security.
Information We Collect
Name and contact information
Shipping address details
Payment information processed securely via payment gateway
Website usage analytics to improve experience
How We Use Information
To process and deliver orders
To communicate delivery updates and customer support
To improve website functionality and services
Your information is protected using secure SSL encryption. We never sell or share your data with third parties except for order fulfillment purposes.
Terms & Conditions
Please read these terms carefully before using our services or purchasing products.
Products purchased are strictly for personal use only.
Prices are subject to change without notice.
Orders are confirmed only after successful payment.
We are not responsible for misuse or allergic reactions due to improper usage.
Refund Policy
Refund Eligibility
Refunds are available only in the following situations:
Product is damaged or defective on arrival
Wrong item received
Refund Process
Contact us within 48 hours of receiving your order.
Provide clear photos of the issue.
Once verified, refunds are initiated within 5–7 business days.
No refunds for opened, used, partially consumed products or change-of-mind returns.
Return & Replacement Policy
Eligible Returns
You received the wrong product
Product was damaged or defective upon delivery
Return Process
01. Notify us within 48 hours of delivery.
02. Ensure the item is unused, sealed and in original packaging.
03. Courier charges are borne by customer unless error is ours.
Shipping & Delivery Policy
Dispatch Time
Orders are dispatched within 1–2 business days after payment confirmation.
Estimated Delivery
Delivery generally takes 3–7 working days depending on location.
Tracking Updates
Tracking details are shared via email or website.